Welcome to Bondi Basics – where coastal vibes meet timeless elegance.

Returns and Refund Policy

Returns and Refund Policy

At Bondi Basics, we want you to love your purchase. However, if you're not completely satisfied, here's everything you need to know about returns and refunds.


🗓️ Return Window

Our return policy lasts 30 days from the date of purchase.
If more than 30 days have passed, unfortunately, we can’t offer you a refund or exchange.


📦 Return Eligibility

To be eligible for a return:

  • The item must be unused and in the same condition as when you received it.

  • It must be in the original packaging.

  • A receipt or proof of purchase is required.

⚠️ Please do not send your purchase back to the manufacturer.


🚫 Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g. food, flowers, newspapers, magazines)

  • Intimate or sanitary goods

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

  • Certain health and personal care items


🧾 Partial Refunds (If Applicable)

Partial refunds may be granted in the following situations:

  • Books with obvious signs of use

  • Any item not in its original condition, damaged, or missing parts not due to our error

  • Items returned more than 30 days after delivery


💳 Refunds (If Applicable)

Once your return is received and inspected:

  1. You will receive an email confirming the receipt of the returned item.

  2. We will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.


Late or Missing Refunds

Haven’t received your refund yet? Try the following steps:

  1. Recheck your bank account.

  2. Contact your credit card company – it may take some time to post.

  3. Contact your bank – there is often processing time before a refund appears.

If you've done all this and still haven't received your refund, please contact us at bondibasics@gmail.com.


🏷️ Sale Items

Only regular-priced items are eligible for a refund.
Unfortunately, sale items cannot be refunded.


🔄 Exchanges (If Applicable)

We only replace items if they are defective or damaged.

To request an exchange for the same item:


🚚 Shipping Returns

Please send returned products to:
PO Box 85, Kingsford, Sydney NSW 2032, Australia

Return Shipping Costs

  • You are responsible for paying your own return shipping costs.

  • Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from it.

📦 For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We can’t guarantee receipt of your returned item without tracking.


If you have any further questions, feel free to reach out at bondibasics@gmail.com — we're here to help! 💌