Returns and Refund Policy
At Bondi Basics, we want you to love your purchase. However, if you're not completely satisfied, here's everything you need to know about returns and refunds.
🗓️ Return Window
Our return policy lasts 30 days from the date of purchase.
If more than 30 days have passed, unfortunately, we can’t offer you a refund or exchange.
📦 Return Eligibility
To be eligible for a return:
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The item must be unused and in the same condition as when you received it.
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It must be in the original packaging.
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A receipt or proof of purchase is required.
⚠️ Please do not send your purchase back to the manufacturer.
🚫 Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods (e.g. food, flowers, newspapers, magazines)
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Intimate or sanitary goods
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Hazardous materials
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Flammable liquids or gases
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Gift cards
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Certain health and personal care items
🧾 Partial Refunds (If Applicable)
Partial refunds may be granted in the following situations:
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Books with obvious signs of use
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Any item not in its original condition, damaged, or missing parts not due to our error
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Items returned more than 30 days after delivery
💳 Refunds (If Applicable)
Once your return is received and inspected:
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You will receive an email confirming the receipt of the returned item.
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We will notify you whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.
⏳ Late or Missing Refunds
Haven’t received your refund yet? Try the following steps:
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Recheck your bank account.
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Contact your credit card company – it may take some time to post.
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Contact your bank – there is often processing time before a refund appears.
If you've done all this and still haven't received your refund, please contact us at bondibasics@gmail.com.
🏷️ Sale Items
Only regular-priced items are eligible for a refund.
Unfortunately, sale items cannot be refunded.
🔄 Exchanges (If Applicable)
We only replace items if they are defective or damaged.
To request an exchange for the same item:
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Email us at bondibasics@gmail.com
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Send the item to:
PO Box 85, Kingsford, Sydney NSW 2032, Australia
🚚 Shipping Returns
Please send returned products to:
PO Box 85, Kingsford, Sydney NSW 2032, Australia
Return Shipping Costs
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You are responsible for paying your own return shipping costs.
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Shipping costs are non-refundable.
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If you receive a refund, the cost of return shipping will be deducted from it.
📦 For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We can’t guarantee receipt of your returned item without tracking.
If you have any further questions, feel free to reach out at bondibasics@gmail.com — we're here to help! 💌